Refund Policy

1.1 Your first payment on a plan — 14 days

If you are unhappy with the Service, we refund your first payment on a plan in full if you ask within 14 days of that payment. You do not need to give a reason.

This applies to the first monthly payment and to the first annual payment alike.

1.2 A renewal you did not intend — 14 days

Subscriptions renew automatically. If a renewal is charged and you did not mean to continue, we refund it in full if you ask within 14 days of the charge and you have not used the Service since it was charged.

We would rather refund an unwanted renewal than argue about it — tell us and it is done.

1.3 Our fault

If the Service is materially unavailable or broken for a sustained period through our fault, and we cannot put it right, we refund the affected part of your subscription.

1.4 If we end your subscription

If we terminate your subscription for convenience under clause 12.3 of the Terms, we refund the unused portion of the period you have paid for.

1.5 Where the law requires it

Nothing in this policy limits a refund right you have under mandatory law.

• The unused part of a period you cancel. Cancellation takes effect at the end of the period you have paid for. You keep full access until then, and the subscription does not renew. We do not refund the remainder — for example, cancelling in month four of an annual plan does not refund the remaining eight months.
• A renewal you have already used. If you have worked in the Service since the renewal was charged, clause 1.2 does not apply.
• Downgrades. Moving to a cheaper plan part-way through a period does not refund the difference; the new plan and price take effect at your next renewal.
• Unused capacity. We do not refund seats, storage or projects you paid for but did not use.
• Termination for breach. If we suspend or terminate your access because you breached the Terms, fees already paid are not refunded.

Write to admin@prooff.app from the email address on the account, and tell us which Entity and which charge you mean.

• We reply within 2 business days and, where the refund is due, approve it at the same time.
• Refunds are returned to the original payment method. Because subscriptions are sold by our reseller Paddle.com Market Ltd as merchant of record, the money is returned through Paddle, and their processing typically takes 5–10 business days to reach your bank or card. You can also contact Paddle directly using the link on your receipt.
• Subscriptions invoiced by us and paid by bank transfer are refunded by bank transfer to the account the payment came from.

Please talk to us before starting a chargeback. A chargeback takes weeks, costs us a fee on top of the amount, and can suspend your Entity while the bank investigates. If a refund is due under this policy, asking us is faster and always works.

A refund ends the subscription. Your content stays available for export for at least 30 days, and may be deleted after that, as described in clause 12.5 of the Terms of Service and in our Privacy Policy. Export anything you need before that window closes.

We may update this policy at any time. The version published on this page is the one in force, and the “last updated” date above shows when it last changed. The policy in force when you paid is the one that applies to that payment.

Refund requests, billing and anything contractual go to admin@prooff.app. Questions about how the product works go to support@prooff.app.

[Company name — to be confirmed], [registered address — to be confirmed]